Help and FAQ's
Returns & Exchanges
A user name is not needed to log in, just your email address and password. If you can't remember your password, you can choose a new password. Click 'Log in' at the top of the page. There you will see the “forgot your password?” option. Simply enter your email address and we will send you an email to reset your password.
At Blu Mountain Trading, we value your privacy and will not share your information with anyone. Your contact information will only be used for the purposes of fulfilling your order. If you have signed up to receive our newsletter and wish to stop, simply click the “unsubscribe” link at the bottom of the newsletter.
Orders ship from Missoula, MT and typically take 2-7 business days to arrive. We strive to get your orders to you as fast as possible and all orders placed before 1:00 p.m. MST will ship on that day. We use a combination of USPS Priority Mail and UPS depending on weight, transit time, and value of the package. Please contact customer service if you do not receive your order within 10 days.
To check the status of your order enter your confirmation number using the Order Tracking link below.
Absolutely! You will receive both order confirmation and shipping notifications at the email address provided during checkout.
If you need to cancel or change an order please contact us at (406) 317-1074 or firstname.lastname@example.org.
Packages that are returned to us marked "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fee.
When you select “this is a gift” at checkout, item prices will not show up on the packing slip. You can also add a customized message for the recipient.
Use the “this is a gift” option at checkout to write a gift message or purchase gift wrap.
Product warranties vary by company. Please contact the manufacturer of your item for questions regarding warranty.
Returns & Exchanges
At Blu Mountain Trading, we believe in our products and we know that you will love all of them too. That is why we gladly accept returns and exchanges on all of our new items. Items must be in new condition with original packaging. We accept returns and exchanges or up to 365 days after you purchase an item. Returns after 60 days will receive store credit in lieu of a refund. Returns and exchanges of sale and outlet items will be charged a $5 restocking fee. Customers are responsible for paying shipping and handling costs for returned or exchanged items.
Outlet items can be returned for up to 45 days after purchase. A $5 restocking fee will be charged for all returned outlet items.
In the unlikely event that a product arrives damaged, please contact us at (406) 317-1074 or email@example.com. We will make every effort to send a replacement.
A $5 restocking fee is charged for returned outlet and sale items.
Yes, shipping to Canada is $20.
At this time we are only able to ship within the United States and Canada. However, many of our manufacturer’s websites feature an international store locator.
Items will be shipped together unless an item is temporarily out of stock. The out of stock item will ship as soon as it becomes available. You will not be charged for additional shipping and will be notified when the item is sent.
Yes. All credit card transactions are secured with cayan.com.
At Blu Mountain Trading, we’re always on the lookout for new products to that are safe and natural for babies and adults alike. If there is a brand or product you think we should know about, please email firstname.lastname@example.org.